Customer & Employee Experience

A human-centric business approach is driven by a well-balanced interest in both customers’ and employees’ experience. The two are strongly connected, working as continuous loop where great experiences fuel each other, driving business success.

Customer experience

We help companies understand the core experience of their customers, reflecting their liking of a company’s business activities, including products/services. We bring a strong contribution to calibrating big business decisions that target powerful reaching impact.

Mystery client research

We evaluate any type of experience, whatever we are referring to retail, restaurants, outlet centers, financial or auto services. If you need to find out how your customers perceive and feel your brand, our team of consultants not only help you obtaining objective information on vendor’s behavior, personnel’s efficiency and competence, products & services in-store presence etc, but also comes with in-depth recommendations on how your brand should act to become the best on the market.

Accompanied shopping experience

By bringing to light aspects of behavior that consumers may not be aware of, or may not be able to verbalize, we help companies assess sales environments, shop concepts, promotional activities, enhance in store product presence etc.

Proud of our clients

Way(s) to go

Send us your contact details and briefly describe your business needs. We will get back to you for further details, ready for working together in finding the best solution.