Privacy policy

For EXACT Business Solutions, your privacy is very important. This Privacy Policy explains how we collect, use, disclose, transfer, and store your information. We will take all reasonable steps to ensure that your data is held securely.

Background

EXACT Business Solutions is a market research company, based in Bucharest, District 1, 23-25 Ion Brezoianu Street. We carry out a wide range of market research studies, collecting data via the telephone and online.

We are committed to meeting the requirements of the following laws and codes:

∙ The EU Regulation 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation), applicable in all member states, including in Romania, starting with May 25, 2018.

∙ Law no. 676 of 21/11/2001 concerning the processing of personal data and the protection of privacy in the telecommunications sector

∙ ICC/ESOMAR (European Society for Opinion and Marketing Research) International Code on

Market and Social Research

We carry out market research studies, our object of activity being represented by both quantitative and qualitative surveys.

WHEN WE COLLECT DATA

We collect information or data about you when:

▪ We contact you to take part in a market research study (for example online surveys, interviews or focus group discussions). This will normally be because:

∙ You are (or were) a customer of one of the companies for whom we work

∙ You have given permission for a company to supply your details to a third party for market research purposes

∙ You have participated in previous research for EXACT Business Solutions and have given us your permission to re-contact you

▪ We contact you to confirm your participation in a research study you have previously agreed to take part in

▪ We contact you to validate answers to a study in which you have previously participated (but only if you have given us permission to do so)

▪ You contact us using the email address available on our website, in the “Contact” section and you provide us in your message your personal data

▪ You contact us as a client or prospective client

▪ You contact us as a supplier or prospective supplier

THE INFORMATION WE HOLD FOR MARKET RESEARCH PURPOSES

In order to conduct market research studies, we may have obtained your contact details from one of the following sources:

∙ If we are working on behalf of a client who wishes us to speak with their customers or ex-customers, the client may well provide limited customer details, so that we can make contact

∙ If you are a business or a tradesman, we may have sourced your phone number via a business search engine or through a web search

∙ For some surveys, we may need to speak to a random cross-section of the population – in such cases we may use what is termed “Random Digit Dialling”, meaning that numbers are randomly generated by a specialized software and we have no additional information about the number being dialled (such as a name).

In all cases, we hold the minimum amount of data required in order to complete the research studies.

WHY WE COLLECT DATA

We collect data for a variety of reasons. For market research studies this will include:

▪ We are commissioned by our clients to carry out market research surveys over the telephone and online. These surveys cover a wide range of subjects such as customer satisfaction with a product or service, feedback on a new product idea and so on. Any information collected by us is treated in the strictest confidence – survey answers are collated and reported back to our clients in the aggregate; we will never attribute individual responses without the express permission of the respondent concerned.

Participation in our surveys is entirely voluntary – we are reliant on the goodwill of the public and business to assist with our research. All the people that wee contact are entirely at liberty to decline to participate or, if they are kind enough to take part, to decline to answer any question with which they are not comfortable.

▪ At the start of all interviews, we will provide you with appropriate information so that you can give your informed consent to participate in the study or otherwise. This will include who we are calling on behalf of, the general survey topic and the length of time requested for participation

▪ In addition to your personal opinions, we may ask you for personal data such as your name (for

quality control purposes) or for information about your age, employment status (this is so that we can ensure that we interview a range of different types of people).

▪ For online surveys, we will also collect your IP address and some basic metrics about your computer (such as which type of browser you are using, your screen size and so on) – this is to ensure that the survey presented on your screen is suitable for the equipment you are using

▪ All personal data we collect is safely stored and not distributed to anyone outside our organization, not even to the client who requested the research. Your personal details are separate from the survey data, which is delivered to the client company in an aggregate format.

▪ All personal data that we hold on you, whether that has been supplied to us or collected by us during a study, will be deleted as soon as it is practical to do so, according to the rules applied to our field of activity.

In addition to data collected for research studies, we will also collect and hold data from clients and suppliers in order to:

▪ Respond to any enquiries or requests that we receive

▪ Enable us to fulfil client contracts

▪ Bring to our current and potential clients’ attention our services

▪ Communicate effectively with existing suppliers or prospective clients

DATA SECURITY

EXACT Business Solutions maintains appropriate, technical, administrative and physical safeguards to ensure that all personal data, collected or received by us is held securely. We regularly review our security procedures, provide appropriate staff training and ensure that only authorized staff have access to personal data. EXACT Business Solutions is not responsible for the errors of individuals when filling in their personal data, identifiable by us.

EXACT Business Solutions is certified ISO 9001 Quality Management and is currently under certification for ISO 27001 Security Information Management System.

COOKIES

During an online study, we may place a ‘cookie’ on your device (your computer, tablet or smartphone). A cookie is a small text file and we typically use what is termed a ‘session cookie’ when you participate in an online study – this enables your computer to access the online survey and is normally deleted automatically from your computer when you close your browser. You are able to configure your computer to notify you of cookies and/or accept them and full details should be available in the help section of your preferred browser.

YOUR RIGHT TO ACCESS DATA WE HOLD

▪ You have the right to access any personal data that we hold on you, including the right to update any information that you believe to be incorrect

▪ Even if you have provided us with permission to hold your data or to contact you again about a market research study, you can withdraw that permission at any time. If you would like to make a request to this effect, please send an email to office@exactbusiness.com, mentioning in the subject e-mail "Requesting personal information deletion". We will do all the work to respond to your request within 10 business days.

If you have any queries about this policy, please email us at office@exactbusiness.com.